Support
Emulaxy
If you run into any issue, question or suggestion about the app, write to us and we'll get back to you personally -- usually within 48 hours.
Before writing in, this might help you faster
A game won't load, or looks/sounds wrong
Check that the file isn't corrupted or incomplete, and that the detected system is correct (you can force it manually on import). If it keeps happening, use "Report a bug" from that game's menu or from inside the game -- the game name and system are sent automatically.
The controller isn't responding
Make sure it is paired via Bluetooth in iOS Settings before opening the app. MFi/standard Bluetooth controllers work out of the box, no extra setup needed.
Managing or cancelling my subscription
This is always done from your device, not the app: iOS Settings → your name → Subscriptions.
Restoring a purchase I already made
From the app's Settings → Go Premium → "Restore Purchases".
My save states aren't syncing
Cloud sync requires an active Premium subscription and an internet connection. Check both from Settings.
You can also report a specific game bug directly from the app itself (long-press any cover, or the in-game menu) -- that automatically includes your device's technical details.
Typical response time: 24-48 business hours.